Cookie Policy

Last Updated: January 1, 2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how visitors use their sites.

2. How We Use Cookies

Gleam Voyage uses cookies to enhance your browsing experience, analyze website traffic, and provide personalized services. We use cookies to:

• Remember your preferences and settings
• Understand how you navigate our website
• Improve website functionality and performance
• Provide relevant content and advertisements
• Enable social media features
• Analyze website traffic and user behavior

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, form submission, and security features. Without these cookies, the website cannot provide certain services you've requested.

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance and user experience.

3.3 Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. They may also be used to limit the number of times you see an advertisement.

4. Third-Party Cookies

Some cookies on our website are set by third-party services. We work with reputable partners to provide enhanced functionality:

4.1 Social Media Platforms

• Facebook: Social sharing and login functionality
• Instagram: Photo integration and social proof
• YouTube: Video content and reviews

4.2 Analytics Services

• Google Analytics: Website traffic analysis
• Hotjar: User experience and heatmap analysis

4.3 Customer Support

• Live Chat Services: Real-time customer assistance
• Contact Forms: Inquiry and booking management

5. Managing Your Cookie Preferences

5.1 Cookie Banner

When you first visit our website, you'll see a cookie banner that allows you to:

• Accept All: Consent to all cookies for the best experience
• Necessary Only: Accept only essential cookies
• Customize: Choose specific cookie categories

5.2 Browser Settings

You can also control cookies through your browser settings:

• View and delete existing cookies
• Block all cookies (may affect functionality)
• Block third-party cookies only
• Set warnings before cookies are stored

5.3 Opt-Out Links

For specific third-party services, you can opt out directly:

• Google Analytics Opt-out
• Facebook Ad Preferences
• Digital Advertising Alliance Opt-out

6. Cookie Lifespan

6.1 Session Cookies

These temporary cookies are deleted when you close your browser. They're used for essential functions like maintaining your session while browsing.

6.2 Persistent Cookies

These cookies remain on your device for a set period or until you delete them. Our persistent cookies typically last:

• Preference Cookies: 1 year
• Analytics Cookies: 2 years
• Marketing Cookies: 90 days to 2 years

7. Mobile App Considerations

If you access our website through a mobile app or mobile browser, similar tracking technologies may be used. These include:

• Device identifiers
• App usage analytics
• Push notification preferences
• Location data (with permission)

8. Impact of Blocking Cookies

While you can browse our website with cookies disabled, some functionality may be limited:

• Contact forms may not remember your information
• Website preferences will not be saved
• Some interactive features may not work properly
• We cannot personalize your experience
• Analytics data will not be collected

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information or use cookies to track children. If you believe a child has provided information to us, please contact us immediately.

10. Data Security

We implement appropriate security measures to protect information collected through cookies:

• Encryption of sensitive data
• Secure transmission protocols
• Regular security audits
• Limited access to cookie data
• Secure storage and processing

11. International Data Transfers

Some of our third-party partners may process cookie data outside of Malaysia. We ensure appropriate safeguards are in place for international data transfers and comply with applicable data protection laws.

12. Changes to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes:

• We'll update the "Last Updated" date at the top of this policy
• Significant changes will be highlighted on our website
• You may be asked to review and accept updated cookie preferences

13. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

14. Additional Resources

For more information about cookies and online privacy:

• All About Cookies
• ICO Guidance on Cookies
• Our Privacy Policy