Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Gleam Voyage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gleamvoyage.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Booking and payment information
• Emergency contact details
• Dietary restrictions and medical information relevant to tour safety
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information (device type, operating system)
• Website usage data (pages visited, time spent, click patterns)
• Cookie and tracking technology data

3. How We Use Your Information

We use the information we collect to:

• Process and manage tour bookings and reservations
• Communicate with you about your bookings and our services
• Ensure safety during tours by understanding health and dietary requirements
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and ensure website security

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Website hosting and maintenance
• Email marketing services
• Customer support
• Tour logistics (accommodation, transportation)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Emergency situations involving safety or security
• Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Data breaches and cyber attacks
• Loss or misuse of information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us analyze website usage
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Cookie Management

You can control cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of data processing
• Withdrawal of Consent: Withdraw consent for marketing communications

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

Booking and safety information may be retained for up to 7 years for legal and insurance purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place to protect your information during international transfers.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes will be resolved in the courts of Sabah, Malaysia.